Velour increased its repeat purchase rate by 56% thanks to their on-brand loyalty program

58%
Increase in customer spend
56%
increase in repeat purchase rates

Challenge

Up from $483B in 2020 to $511B in 2021 — and with an annual compounded growth rate of 4.75% worldwide — the global beauty industry is predicted to exceed $716B by 2025. Seen this opportunity, Velour wanted to create an on-brand loyalty program to differentiate from their competitors and increase their repeat purchase rates.

Solution

To achieve this, they created an on-brand, tiered loyalty program structure. This allowed them to encourage their customers to repeat purchase and engage more with the brand. For instance, they enabled customers to earn points via making a purchase, following on social, writing a review, referring a friend and buying from the selected collections. To encourage customers to keep returning to the site, they also provide monetary and free product rewards.

Results

Thanks to their loyalty strategy, they increased their customer spend by 58% and repeat purchase rates by 56%.

Not only is LoyaltyLion an excellent app that makes it easy to set up and manage customer retention and drive repeat purchases – the team at LoyaltyLion is always there to support and guide best practices along the way.
Caitlin Copetti
Senior Marketing Manager

Connect with a Loyalty Analyst

Speak to a member of the team to find out how LoyaltyLion can help you drive customer loyalty and engagement.

Talk to us