When it comes to on-site optimization, brands often focus on metrics like conversion rate (CVR), marketing AOV (average order value), add-to-carts, time on site, pages per session, cart abandonment, and bounce rates.
While these are critical to monitor, many overlook a powerful, organic lever to improve these metrics across the board: your loyalty program.
With 27.2% of shoppers saying they are motivated by loyalty points the most (SellersCommerce), it’s important not to let these opportunities to convert slip through.
At Justuno, we specialize in helping brands create personalized, high-converting on-site experiences. As a long-time partner of LoyaltyLion, today we’re bringing you a fresh take on how loyalty programs can move the needle — not just in member engagement, but in revenue-driving KPIs like marketing AOV.
Why loyalty programs are critical to on-site optimization
Positive, meaningful touchpoints throughout a shopping journey can dramatically increase engagement. It’s simple: the more opportunities shoppers have to connect with your brand, the more likely they are to convert — and spend more. Loyalty programs naturally lend themselves to this goal, especially when optimized across key on-site moments.
However, in working with top e-commerce brands, we consistently see a few recurring hiccups in how loyalty programs are experienced onsite:
- Clunky login processes: Friction here drives users away before they can access their VIP tier perks and redeem their rewards
- Difficulty identifying visitors: Many brands struggle to match loyalty members with website visitor sessions
- Overcomplicated programs: If shoppers can’t easily see value, they won’t engage with your program
- Subscription vs loyalty conflict: When both options are presented without cohesion, it can confuse users and dilute action
Without addressing these issues, you leave marketing AOV improvements on the table.
How to optimize loyalty program experience onsite
Here’s how Justuno helps brands overcome these challenges:
1. Create desire to log in
Instead of asking customers to log into their loyalty page just for the sake of it, give them a reason. Use persuasive copy combined with a clear call-to-action (CTA)—like “Unlock your exclusive perks!” or “Claim your bonus points!”—to frame login as an immediate reward.
Through tools like Justuno’s intelligent pop-ups, you can seamlessly direct users into the loyalty funnel without creating friction.
2. Identify more visitors, even anonymous ones
With Justuno Segments, you can maximize what you know about your visitors. We tailor experiences even for anonymous browsers through behaviors like time on site, cart activity, and page views.
For those you can identify (including loyalty program members), tailor pop-ups and offers to feel personal and meaningful.
3. Simplify loyalty touchpoints
Not every piece of your loyalty program needs to be front and center at all times. Instead, break it down into strategic touchpoints. Here are three top ones:
- Welcome: Introduce the program on your loyalty page with an instant incentive to encourage enrollment (e.g., bonus points on their first purchase).
- Exit intent: Remind users about earned rewards, to nudge purchase completion.
- Cart abandonment: Highlight loyalty benefits they’re missing out on if they leave.
Each touchpoint should work like a mini ad, educating the customer while nudging conversion.
For an example of this in action, check out LoyaltyLion’s case study with Glow Recipe, where loyalty messaging helped boost CVR significantly.
Loyalty and subscriptions: How to balance on-site focus
Sometimes loyalty programs and subscription offerings compete for customer attention. How do you prioritize?
Here’s a simple framework:
| Key Metric | Loyalty Focus | Subscription Focus |
| Marketing AOV | High: Loyalty bonuses that are tied to spend thresholds and tier progress boost AOV | Medium |
| CVR (conversion rate) | High | Medium-High |
| Cart Abandonment | High Impact: Loyalty rewards reminders can recover carts | Lower impact |
| Time on Site | Moderate | Moderate |
| Pages per Session | Moderate | Moderate |
TL;DR: For immediate onsite revenue impact (especially boosting marketing AOV), loyalty can be the hero.
Five on-site strategies to drive loyalty program engagement and increase AOV
It’s not enough to have loyalty members—you need them actively using the program during their journey in order to maximize revenue contribution from loyalty. Here are five strategies you can start using today:
1. Turn lead capture into loyalty enrollment
Instead of a generic email capture (“Sign up for 10% off!”), frame it as account creation tied to loyalty rewards. Example: “Join and earn 200 points today!” This grows your list and loyalty membership simultaneously.
Tie this in with a question or two to learn more about this segment for better personalization of your program and targeting off-site too.
2. Offer perfectly-timed gifts for non-members
Target new visitors with an incentive to join the loyalty program after browsing a few pages or adding something to their cart — like a free gift on their first order if they enroll now.
3. Urge logins with purpose
Detect returning visitors and present a personalized nudge: “Looks like you’re a member! Log in to use your points.” Combining Justuno’s returning visitor targeting with loyalty data makes this effortless, and help boost reward redemption.
4. Deliver welcome notices with point bonuses
Upon enrollment into the program or first login, automatically reward customers with surprise points. This creates immediate emotional investment in the program and makes them likely to return and use those points to redeem a reward.
5. Gift loyal members mystery rewards
Encourage engagement with a “Mystery Reward” CTA. For example: “Spin to win up to 500 loyalty points!” Gamification taps into the psychology of excitement and curiosity, making customers more eager to interact, spend, and repeat purchase to use their points
Final thoughts
Marketing AOV isn’t just about upselling—it’s about creating compelling reasons for customers to engage, buy, and keep coming back. By fine-tuning your on-site loyalty experience with the right strategies, you’ll create deeper relationships with shoppers while naturally driving revenue.
Want to see how Justuno can optimize your loyalty program experience? Get in touch with our team for a free conversion audit to start increasing your marketing AOV today.
Plus, take a look at LoyaltyLion’s examples of successful loyalty programs to see how top brands are driving conversions, repeat purchases, and revenue growth through loyalty.
