Encourage customers to head online by award points for on-site activities such as referrals, reviews, birthdays, social shares or likes and much more. Offer rewards in the form of money-off vouchers and free/discounted product vouchers which can be used instore or online. Shopify voucher codes will appear in POS.
Create a unified customer experience
View all customer activity between physical and online stores in one place. The customer history page records both in-store and online information including transactions, points earned and redeemed and customer lifetime value.
Connect customers online and in-store
Enable store assistants to look up any loyalty program member and apply a loyalty reward at the checkout. Use loyalty emails to check in with in-store customers online and re-engage customers who are at risk of churning. Communicate points balances, available rewards and incentives in post-purchase emails to encourage repeat custom, referrals and reviews. Loyalty emails have an average click-through rate of 35%.
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