Retention & engagement

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Customer experience

Ecommerce customer experience: How to analyze and improve it to boost cu...

How can you gauge what your customers really think of your brand and can you influence their opinion? Find out in this article.

Customer experience

Ecommerce Upselling: How To Get It Right — Without Annoying Your Customers

Learn how to effectively upsell in ecommerce with our comprehensive guide. Discover upselling strategies, key touchpoints, audience segmentation, measurement techniques, and more.

Customer retention

Ecommerce churn: How to calculate, interpret, and anticipate it

Learn how understanding and reducing churn rate can grow your Shopify store. Discover key metrics and calculate churn.

Customer retention

How to Increase Customer Loyalty: Best Practices, Strategies and Tips

Discounts can hurt your brand in the long run. Learn 5 strategies to cultivate loyal customers who keep coming back, including loyalty programs and more.

Customer retention

How to grow an ecommerce business as a Shopify Founder

Discover how to grow an ecommerce business with our top 3 ways you can influence retention and lifetime value as a Shopify founder.

Community building

How to compete with Amazon by differentiating your brand and increasing ...

Discover 4 proven ways that a loyalty program can help you with the challenge of competing with Amazon, differentiating your brand, and improving returning customer rates.

Customer retention

Carrying out a customer retention analysis: a simple guide for ecommerce...

A customer retention analysis looks beyond top-line retention metrics to understand why — and when — your customers stop purchasing from you. Here’s how you can run your own.

Customer retention

Customer retention software: a guide for ecommerce brands

There are many tools and software applications that can help ecommerce brands improve customer retention. Here are 7 to consider.

Customer retention

Mastering customer retention: 16 key strategies for 2024 success

Explore effective customer retention strategies to foster long-term loyalty. Learn how to engage customers and enhance their lifetime value for sustainable growth.

Customer retention

6 discount alternatives that retain highly-engaged, highly-valuable cust...

Find out six discount alternatives that make highly-valuable customers feel good about brands and increase brand loyalty.

Customer experience

5 loyalty lessons from Barbie movie’s marketing triumph

Discover the 5 winning loyalty strategies behind Barbie movie’s marketing success. They cracked the code for creating loyal brand advocates - and you can too.

Customer retention

How to Reduce Customer Churn: Effective Strategies to Retain Customers a...

Discover powerful tactics to reduce customer churn and boost your ecommerce success. Learn why your customers churn and how you can keep them for longer.

Customer experience

Maximizing Ecommerce Revenue: How Post-Purchase Upsells Can Help

Post-purchase upsells are a brilliant way to increase ecommerce revenue, if you do them right. Master upsells for your store with this advice.

Community building

How relationship marketing builds better customer relationships

Learn how relationship marketing cultivates stronger customer connections. Explore strategies to foster loyalty and enhance brand-customer relationships.

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