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Customers are no longer satisfied with a “one-size fits all” approach. Offering incentives in the form of loyalty and rewards are essential to cultivating long-lasting – and more profitable – relationships with your customers.
Using LoyaltyLion and Klaviyo together allows you to create segmented audiences to power hyper-personalized email and SMS campaigns that will delight and reward your most loyal customers.
72% of shoppers only engage with brands that deliver personalized communications. Segment your customers according to whether they are loyal, at-risk, or in need of winning back, using LoyaltyLion’s Insights functionality.
Create personalized segments based on loyalty, such as point balance or VIP tiers, to send these customers exclusive product offers via email or text.
To secure the next purchase, you need to reach the right people with the right content at the right time. Integrate LoyaltyLion with Klaviyo and send personalized emails and texts when a customer performs certain actions.
See your loyalty program members’ individual buying behavior and create trigger-based emails and texts to power win-back and retention flows. For example, create a trigger for customers who haven’t visited your store for two months, then automatically send them reward available messages to give them a reason to come back.
Increase retention further by sending customers email or text updates to let them know how close they are to the next rewards tier.
Customers acquired through referrals spend 200% more than those acquired via other channels. Using LoyaltyLion and Klaviyo together, you can encourage customers to refer a friend via email and SMS with very little effort.
The referred customer will receive a unique URL taking them directly to your store. When the referred customers land on the page, they will be shown the refer a friend reward, encouraging them to convert and make a purchase.
To boost advocacy even further, you can set up referral prompt emails and texts reminding your existing customers to make a referral to earn more points.
World-leading ecommerce brands including Cupshe, oVertone, and Skinnydip are using Klaviyo and LoyaltyLion together to deliver more personalized email and SMS experiences.