LoyaltyLion Academy

Become an Expert in Ecommerce Loyalty

Access our exclusive loyalty tutorials and become the go-to loyalty expert in your business.

Our collection of resources will help you fine tune your skills in loyalty strategy, data and analytics and customer retention and engagement.

Understanding customer loyalty

Understanding customer loyalty

Understand the loyalty lifecycle, and find out everything you need to know about launching a loyalty program

Retaining loyal customers

Retaining loyal customers

Learn how to measure customer lifetime value, and design points and rewards in a way that keeps customers coming back

Turn one-time customers into repeat customers

Turn one-time customers into repeat customers

Use rewards to limit guest checkouts and basket abandonment, increasing repeat purchase rates and average order value

Turning at-risk customers into loyal customers

Turning at-risk customers into loyal customers

Calculate lost revenue from at-risk customers and use rewards to re-engage those in need of winning back

Driving customer engagement

Driving customer engagement

From onboarding to ongoing communication, find out how to effectively engage loyal customers at every stage

Securing customer advocacy

Securing customer advocacy

Use your loyalty program to drive cost-effective customer acquisition, using rewards to drive reviews and referrals

Loyalty insights and analytics

Loyalty insights and analytics

Find out which metrics are important and how to measure them, and understand how they help you make business decisions

Omnichannel loyalty

Seamless customer experiences

Find out why omnichannel loyalty is so important, and explore how to consistently deliver it across online, offline and mobile experiences.

Join the LoyaltyLion Academy today

Whether you already have a program in place, or you’re looking for new ways to drive revenue for your store, the LoyaltyLion Academy has been created to help you become the go-to expert in ecommerce loyalty for your business.