Find unhappy customers and turn them into advocates
Customer satisfaction and loyalty go hand and hand. See how customers rate interactions with your store with our free Net Promoter Score® app for Shopify stores.
Find unhappy customers with NPS
Research shows that happy customers tell nine friends about their experiences with a brand. Unhappy customers tell an average of 16, which can significantly impact revenue and reputation.
- Discover which of your existing customers are unhappy and at risk of churning, and take the opportunity to show them that you care
- Monitor changes in NPS to better understand the success of individual marketing initiatives
Generate revenue from happy customers
Customers are four times more likely to buy when they are referred by a friend. Harness the enthusiasm of promoters to attract new customers more cost-effectively:
- Identify Promoters and incentivise them to act as advocates for your brand by referring others and leaving positive reviews
- Use data from your net promoter score as social proof within marketing and advertising campaigns
Read our guide to using NPS to drive customer loyalty and satisfaction
Ready to learn more about making customer loyalty and satisfaction work together?
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.