LoyaltyLion vs Okendo
Okendo is a reviews platform with loyalty, not a loyalty platform. Switch from Okendo to LoyaltyLion to unlock over 12 years of loyalty expertise, data and innovation.
THE BEST ALTERNATIVE TO OKENDO
Our focus has never been divided between reviews and loyalty. Over 12 years of dedicated loyalty experience with 10,000+ stores drives our AI recommendations, benchmarks, product development, and more.
See data in actionEvery market, location, and channel is different. That’s why we’ve made it super easy to tailor your rewards everywhere.
Learn more about rewardsOur Loyalty Challenges and AI Campaigns provide more ways to influence shopper behaviors, helping you drive more conversions and more revenue.
Explore Loyalty ChallengesOur AI-led recommendations and Loyalty Agent act as always-on retention advisors, helping you drive more revenue from your loyalty program with every suggestion.
Explore LoyaltyLion AIFrom Loyalty Pass and Receipt Upload to translation into 130+ languages, we build the native loyalty innovations that align with the growth challenges scaling brands face.
Latest product releasesFrom customer redemption limits and advanced expiry options to audit logs, you’ll find the features you need to protect your profit margins as you scale, already built within LoyaltyLion.
Explore the platform
THE LOYALTYLION DIFFERENCE
“I’ve tried multiple other loyalty program apps over the past few years and LoyaltyLion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue.”
Craig R.
Head of Growth
A genuine loyalty platform comparison to help scaling brands choose the right loyalty partner to drive long-term growth.
LoyaltyLion vs Okendo comparison
LoyaltyLion
Okendo
G2 Mid-Market ranking
#1 for mid-market based on 600+ reviews of our loyalty platform
A leader based on feedback shared across both reviews and loyalty platforms
Suitable for enterprise
We work with billion-dollar brands that process over $400m in revenue each per week. Plus we work with Shopify’s biggest POS deployment.
Okendo have migrated existing enterprise reviews clients onto loyalty
Loyalty expertise
Every LoyaltyLion employee is a loyalty expert, with no distractions.
Okendo employees work across multiple tools and implementations
Reward configuration
Apply different reward strategies across individual locations, markets, channels, and distribution methods
Apply the same reward strategy everywhere
Gamification and challenges
Highly-customizable challenges to influence customer behavior and motivate any combination of orders, subscription orders, reviews, referrals or custom activities
No Challenge functionality
Embedded at the checkout
Redeem at checkout functionality that drives 6.5% incremental AOV uplift
No ability to seamlessly increase redemption in the checkout
Loyalty campaigns
Access AI-led recommendations based on 12+ years of loyalty data. Use them to deploy a wide range of loyalty campaigns including point and reward drops, birthday bundles and reward discounts.
No recommendations to drive campaigns and conversion. Limited campaign types available.
Loyalty AI
Work with the Loyalty Agent within LoyaltyLion, or plug your loyalty program into any AI assistant.
No way to ask natural language questions of your loyalty program
Localization
Apply different reward strategies across individual locations and markets. Localize your program with native language and TOV translation
Apply the same rewards strategy across all geographies. No ability to translate your loyalty program or convert currency automatically
Review quality controls
Guarantee review quality by adding requirements such as review type and length
No ability to control the quality of the reviews you incentivize
Receipt upload
Quick and easy native receipt upload, with high levels of customization and deep insights
No Receipt Upload functionality
Loyalty Pass
Fully-customizable, native Loyalty Pass with advanced wallet insights and reporting
No ability to add your loyalty program to Apple or Google wallets
Liability and fraud protection
Advanced expiry options, multi-user settings, audit logs, and 2-factor authentication are just some of the ways we protect your profits
Limited expiry, login, authentication and audit controls leave you at high risk of liability and fraud
They also get a smooth migration, a dedicated Onboarding Manager, a Loyalty Agent and a loyalty community they can feel part of.
Book a demoIs it easy to migrate to LoyaltyLion from Okendo?
It’s very easy! Our dedicated Onboarding Team will ensure minimal disruption to your customers and help you replicate all aspects of your current program. We’ll take care of migrating loyalty data like points, tiers, and birthdays, and we’ll work with your developers to migrate custom features. You’ll need to look after your email triggers.
What makes LoyaltyLion and Okendo different?
Okendo is a reviews platform selling loyalty and other products on top. LoyaltyLion is, and always has been, a dedicated loyalty platform. A suite of products may suit a smaller brand that needs to keep admin to a minimum. Scaling brands require the product innovation, advice, and data that can only be delivered by a loyalty specialist. LoyaltyLion’s integrations ensure that you can still connect your loyalty program to all your other tools so you don’t lose the benefits of a suite.
How does LoyaltyLion Onboarding work?
Every LoyaltyLion customer on a paid plan receives a dedicated Onboarding Manager that works with you to launch the optimal loyalty program in the shortest possible timeframe. We build your loyalty page and your Klaviyo Flows for you too.
One of our most recent reviews described our onboarding experience like this:
“Thank you so much to Reya for her guidance and support in launching our loyalty program! She is incredibly easy to work with - excellent communication, and was genuinely invested in our success.”
How does LoyaltyLion work with Shopify’s biggest brands?
We work with Shopify’s biggest brands online and in-store. Shopify’s biggest POS implementation uses LoyaltyLion.
We support these brands through the biggest sales spikes too. During BFCM 2025, we processed over $900M in orders while maintaining 99.99% uptime and a peak order processing rate of 1,800 orders/minute. We’ve enrolled over 600k members in just 72 hours. We have a dedicated security and stability team to make sure your biggest sales moments never become your biggest loyalty headaches.
Does LoyaltyLion provide international support?
Yes. Members of our Onboarding, Customer Success, and Support functions are based around the world. Plus, our Loyalty Agent is on hand 24/7 to answer your loyalty questions and help you make changes and optimizations to your program.
What else do I get if I choose LoyaltyLion?
To be part of a growing loyalty community that we regularly bring together for webinars, physical events, and much more. From our Loyalty Connect virtual conference where we tell real loyalty success stories, to events like our recent in-store POS demonstration with Pure Seoul, you’ll have regular opportunities to connect and learn from other like-minded loyalty marketers.
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