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Turning anonymous retail buyers into identifiable customers

Your always-on retention advisor

Our Loyalty Agent is always on-hand to help you drive more revenue from your loyalty program, whether that's as a day-to-day helper completing loyalty tasks, or a retention strategist analyzing performance and making recommendations.

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Understand program performance

Ask plain language questions and get quick answers on how to unlock more impact.

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Make faster program changes

From points values to rule changes, tell the Agent what you want to alter, review the changes then confirm.

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Update your loyalty page

Tell the Agent what you want to change on your loyalty page. Give any feedback and then publish.

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Unlock strategic recommendations

Let the Agent review your live program data and recommend changes that will drive more revenue.

From retail receipt to buying direct

LoyaltyLion’s Receipt upload rule turns your anonymous retail buyers into identifiable customers who buy direct. Here’s how it works:

Customer scanning a receipt to upload it

1. Capture

Capture receipt

Customer takes a photo of their receipt and uploads it via your loyalty page or link. No forms or friction.

Approving and validating an uploaded receipt

2. Validate

Verify purchase

Set rules to automatically approve valid receipts and flag suspicious ones for review, helping protect your program as it scales.

Rewarding a validated receipt with loyalty points

3. Reward

Reward purchase

Customers receive loyalty points instantly, creating a positive moment that drives repeat engagement.

Converting a retail buyer into a direct repeat customer

4. Convert

Convert to direct

Use rewards and personalized messaging to nurture retail buyers into loyal customers who return to buy directly.

Receipt upload capturing purchases across every retail channel

The faster way to complete everyday loyalty tasks

No more putting off program changes or loyalty page updates.

Use the Loyalty Agent to quickly and easily optimize your program setup, and even adjust the look and feel of your loyalty page on the spot.

The Agent answers your questions, reviews your data, and suggests tweaks that can be made without raising a ticket or waiting for support.

No changes go live without your confirmation.Capture customers wherever your products are sold:

Incentivize wholesale transactions, whether they're online or at physical locations like Sephora nd Target

Reward purchases from sister brands, collabs and partnerships

Configuring fraud risk levels and approval rules for receipt upload

Recommendations from an always-on retention strategist

Not sure which levers to pull to drive more loyalty revenue?

Tell the Loyalty Agent your business goals and challenges, and receive expert recommendations on what features to set up, what promotions to run and much more.

Recommendations are based on your live program data and feedback, but never implemented without your confirmation.

Block duplicate uploads and suspicious activity automatically

Fraud detection, set risk level, automatic and manual approvals

Manage Receipt upload with confidence

Customers upload a photo of their receipt to earn loyalty points — turning retail purchases into identifiable customer relationships.

Receipts can be submitted:

– On your loyalty page

– Through a dedicated upload link shared via email, SMS, packaging, or in-store

Customers sign in or join your loyalty program as part of the process, ensuring every receipt submission connects to a known customer profile.

Behind the scenes, receipts are checked against your configured rules, including approved retailers, purchase dates, and submission limits. If the receipt meets your criteria, rewards are issued automatically. If additional checks are needed, submissions can be flagged for manual review.

Once approved, customers earn points in your program and continue earning toward rewards they can redeem in your store, encouraging repeat purchases and ongoing engagement.

Define the rules that determine which receipts are eligible for rewards.

Receipt upload allows brands to set guardrails that reflect their retail strategy, promotional periods, and operational policies.

You can configure:

– Approved retailers or partner stores

– Valid receipt purchase date ranges

– Maximum number of submissions per customer

– Spend thresholds or reward limits

– Manual approval workflows when needed

These controls help you protect your program while scaling participation across retail and partner channels.

Receipt upload works across retail, partner, and marketplace channels without requiring POS integration.

Customers can submit proof of purchase from a wide range of sources, allowing brands to identify buyers wherever transactions occur and build a direct relationship with them.

Common channels include:

– Wholesale retailers

– Physical retail stores

– Online marketplaces

– Partner or sister brands

– Owned retail environments with custom POS systems

This allows brands to extend loyalty beyond ecommerce and connect retail purchases to long-term customer relationships.

Receipt upload is a paid feature add-on. If you would like to add this functionality to your LoyaltyLion account, please reach out to your Account Manager or contact our Support team.

Unlock your always-on retention advisor today

Start driving more revenue impact and business growth from your most loyal customers with the Loyalty Agent.