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Careers at LoyaltyLion

Become a part of the team that are transforming the way customers shop online

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Thank you for your interest in working with LoyaltyLion. This position has now been filled. Please take a look at our careers portal for further opportunities.

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Senior Customer Success Manager London, UK

LoyaltyLion is growing and we would love for you to join us

LoyaltyLion allows ecommerce stores to create their own online loyalty and engagement program. Traditional loyalty programs are boring and outdated. Our goal is to keep innovating and testing new concepts.

The key is to constantly surprise customers, and that's what we strive to do. Our completely customisable platform helps increase purchase frequency, improves customer retention and encourages referrals.

As Senior Customer Success Manager you’ll be the main point of contact for our largest clients. We don’t call this role an ‘Account Manager’ role because you’re not ‘managing’ our clients. Your role starts after sales finishes and your goal is to help merchants achieve the highest levels of success from their loyalty program.

We currently have exceptionally high customer retention because of the care and time we invest into our client relationships. We’re never satisfied though and we want you to come with your own ideas on how to offer the best post sale customer experience.

Some of the things you'll be doing:

  • Advising merchants on their loyalty launch strategy (don’t worry we will train you)
  • Speaking with merchants on a quarterly basis to provide loyalty recommendations
  • Agreeing contract renewals
  • Answering support queries when needed

What we’re looking for:

Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed.  More about what we want:

  • Impeccable written English
  • Professionalism in all areas of work
  • Ability to build rapport, especially in difficult situations
  • Willingness to work flexible hours - some of our clients are US based  
  • Desire to make your mark in a fast growth startup

What we offer:

  • Opportunity to join a fast growth startup early and at an exciting time - we will double the team size in the next 6 months
  • Flexible working arrangements
  • Autonomy -  we encourage this
  • Opportunity to make an impact - we’re a team of 10 so your efforts will make a visible change
  • Solid existing team
  • Warehouse office in central London with some great usual startup perks: free lunch Mondays, Beer Fridays, table football and the not so usual - HTC Vive - the best virtual reality in the world and an office favourite :)