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Gorgias is the omnichannel helpdesk designed specifically for Shopify stores. Use LoyaltyLion and Gorgias together to elevate your customer service by using your customer’s loyalty data to enrich your responses.
With the LoyaltyLion x Gorgias integration, you can rely on cost-effective acquisitions, greater conversion rates, open and honest feedback loop, higher lifetime value and deeper brand loyalty.
By integrating Gorgias with LoyaltyLion, you can access your customer’s loyalty data and identify their individual buying and engagement patterns.
Use points balance and past purchase information to personalize your helpdesk responses, leaving your customers feeling valued and more likely to return to shop with you.
Referrals are an invaluable and cost-effective source of new customers.
In fact, 55% of shoppers are motivated to refer after excellent service. Follow up with referral offers and reduce your customer acquisition cost further.
Use LoyaltyLion and Gorgias together to encourage your engaged (and happy!) customers to refer your store to a friend or family member. Access your customer’s unique referral URL directly in Gorgias and include it in your helpdesk responses.
Referred customers have a 16% higher lifetime value than non-referred customers, so make sure to incentivize customers with loyalty points for every successful referral.
Baseballism, an MLB apparel seller, took action to improve their average order value after recognizing the significance of the peak period in their sales cycle. Using LoyaltyLion features, they incentivized fast action from shoppers throughout the build-up to, and during, Q4 – resulting in 12% growth in average order value year on year.
This new strategy has created an average order value that’s peaked 218% above 2021’s average – quite the home run for Baseballism.
Learn more about how to install the Gorgias integration and its capabilities in the video below.
*Exclusive offer: Get two months free with Gorgias by mentioning ‘LoyaltyLion’