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Use Attentive and LoyaltyLion together to add value at every touchpoint in the customer lifecycle with loyalty and SMS
Attentive is the leading SMS platform that helps brands create meaningful interactions through personalized text messaging, which has achieved open rates up to 98%.
What’s more, 72% of shoppers only engage with brands that deliver personalized commuinications. This makes SMS marketing a huge opportunity to engage customers with loyalty data.
Use Attentive and LoyaltyLion together to serve up behaviour personalization, relevant segmentation and push event triggers.
Use Attentive and LoyaltyLion together to deliver personalized loyalty program updates via SMS.
• Include loyalty points balance in triggered text messages
• The purchase frequency of redeeming loyalty members is 73% greater than non-redeeming members. Drive reward redemption by texting customers when they have a reward available
• Have a tiered loyalty program? Encourage your customers to spend more by sending them a text to let them know how many points they need to unlock their next tier
Motivate your existing loyalty members to opt-in for SMS marketing, by rewarding them with points or incentives for signing up.
Pulse Boutique offers its customers 40 loyalty points for signing up for email and SMS communications.
Use Attentive and LoyaltyLion together to set up automated text messages that are triggered when customers complete certain actions.
For example, you can send your shoppers a message when they have achieved an “event”, such as referring a friend, unlocking a new loyalty tier, or completing a custom activity unique to your loyalty program.
By sending timely and relevant messages to your customers, you are making them feel recognized as an individual. This encourages them to return to you for their next purchase sooner.
Recent iOS updates are making it more difficult to understand how well your emails are landing with shoppers. SMS provides a highly visible touchpoint to reach your customers and personalize interactions using loyalty data.
Worried that your customers don’t want to receive texts from you? Shoppers have shown an increasing appetite to receive SMS marketing from brands. In 2020, 48.7 million people chose to receive marketing via SMS with open rates as high as 98%. Make sure you don’t get left behind.
Until Gone recently integrated Attentive into their tech-stack. They thought, the speed of delivery via SMS was too good an opportunity to miss. Combining an existing LoyaltyLion strategy with fast SMS delivery across a group of journeys made a measurable impact.
Within a short timeframe SMS click rate had risen over 25% while conversion rose in tandem to over 9%.
Learn more about how to install the Attentive integration and its capabilities in the videos below.
• Connect LoyaltyLion and Attentive
• LoyaltyLion and Attentive SMS marketing segments and campaigns
