Website Optimisation Executive

London

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spending. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 10,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

We’ve grown from 40 to over 90 employees in the last year and that’s just the beginning for us (we’ll be 150+ in 2022).

Role information

LoyaltyLion has built a strong reputation in the ecommerce ecosystem. Our website strongly contributes toward our rapid growth, and is crucial to the success of our marketing efforts.

As a Website Optimisation Executive at LoyaltyLion, you will use your skills to support the day-to-day optimisation of our current website, while also taking responsibility for forward planning of website development.

On a day-to-day basis, you will support the head of the Demand Generation team to improve the website through conversion rate optimisation (CRO) experiments, improve organic traffic by implementing SEO best practices, and drive better ROI from paid channels via improvements to landing page strategy. You will also have a hands-on role supporting the wider team in building new pages in WordPress, maintaining quality control of the site, and creating new HubSpot landing pages.

We’re looking for an executive with excellent attention to detail, who is keen to make their mark as part of a large-scale website development project, as well as taking long-term ownership of one of our top performing channels. You are an organised, creative thinker with proven skills in time and project management, who thrives in a fast-paced environment.

Some of the things you'll be doing:

• Maintaining quality control of site content in line with new product announcements and integrations
• Collaborating with Digital Marketing Manager and SEO agency to implement technical SEO improvements on website
• Supporting paid marketing efforts through creation and optimization of landing pages
• Evaluating website analytics and recommending changes to improve the overall site conversion rate
• Conceptualizing and running website A/B tests designed to improve CRO and overall UX
• Providing support to Partner Marketing Executive with regular build of partner portal pages
• Project managing any website developments to ensure they remain on track and all parties including Marketing, Designers, UX and Copywriters are are clearly briefed
• Supporting the wider marketing team with additional responsibilities such as landing page creation, content updates, etc.
• Leading CMS training sessions to the wider team to ensure site consistency
• Collaborating with content marketing team to update website copy as needed

What we’re looking for:

Skills:

• Excellent time management, planning and organisational skills are required
• Previous experience managing a website is required
• Proven skills in project management with the ability to multitask
• Excellent communicator, with an innate ability to facilitate clear and concise communication across teams
• Comfortable with WordPress or a similar CMS
• Basic knowledge of SEO best practices

Preferable:

• 1-2 years content management experience for a website
• 1-2 years experience in Google Analytics
• Conversion rate optimisation (CRO) or A/B testing experience
• Project management experience
• Experience with an on-site chat tool (e.g. Drift/Intercom)

What we offer:

We are currently operating on a hybrid model, with a mix of home and office-based work from our new HQ on Fleet Street!
In addition to this we offer:
• Be part of the first 100 employees that drive the future growth
• Join at a major inflection point – eCommerce is booming and with it, the demand for loyalty software like LoyaltyLion
• Macbook, magic keyboard, and any other tech or equipment you need to do a great job
• Remote and flexible working
• 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year
• Company days out and events, and team socials
• Home office budget
• Cycle scheme
• Employee Assistance Program
• Private medical insurance

Salary: £28,000-£32,000

Connect with a Loyalty Analyst

Speak to a member of the team to find out how LoyaltyLion can help you drive customer loyalty and engagement.

Talk to us