Retention & engagement

Back to blog

Community building

Everything you should know about your customer community

Discover everything you should know about your customer community. Explore insights and strategies to foster engagement and loyalty.

Customer retention

Design a returns experience that reinforces retention

Design a returns experience that reinforces customer retention. Explore strategies to turn returns into opportunities for building lasting customer loyalty.

Customer retention

5 unique strategies to drive customer retention

Learn the 5 unique strategies to drive customer retention from the founder of lifecycle marketing agency Pepped, Georgie Carter.

Customer retention

How to get sign off on your retention plans

We share the steps you need to take to get complete sign of on your retention plans and get your loyalty program up and running in no time.

Community building

8 ways to communicate and build rapport with loyalty program members

A loyalty program is a great way to build up customer relationships. Here are 8 easy ways you can build rapport with your program members.

Customer experience

Create a superior customer experience with an integrated loyalty page

Read about how to create a superior customer experience with an integrated loyalty page and loyalty marketing

Community building

Community Matters: Lifting the lid on customer communities and how they ...

In ecommerce, vibrant communities prosper. Our latest research understands how customers engage with communities and the value you can get.

Community building

Customer community KPIs: How to measure your customer community

Measure your customer community effectively with these essential KPIs. Gain insights into community engagement and drive meaningful growth.

Community building

How to motivate a customer to join your community

Learn effective strategies to motivate customers to join your community. Discover compelling incentives and engagement tactics for lasting connections.

Community building

Introducing the Community Personas and Community Engagement Matrix

Beyond the classic ecommerce personas, we've identified four community personas that exist on a community engagement matrix.

Community building

Interview with community champion, Astrid & Miyu

Discover the inspiring journey of Astrid & Miyu's Community Champion in this exclusive interview. Gain insights, tips, and motivation for building a thriving brand community.

Community building

Brand community case study: Boody

Explore the Boody case study: Building a thriving brand community. Learn how Boody leverages community engagement for sustainable growth.

Community building

Brand community case study: Missoma

Explore and get inspired by how Missoma has successfully established a thriving brand community that generates long-term revenue.

1 2 3