Blog & News

Community building

Defining an ROI-positive customer community (with examples)

Define an ROI-positive customer community with real-life examples. Explore how brands leverage communities to drive engagement and business growth.
Community building

Ecommerce community: The stats you need to make a case for creating your...

Check out the key ROI and engagement stats that will help you make the case for a community within your business.
Community building

Customer community KPIs: How to measure your customer community

Measure your customer community effectively with these essential KPIs. Gain insights into community engagement and drive meaningful growth.
Community building

How to motivate a customer to join your community

Learn effective strategies to motivate customers to join your community. Discover compelling incentives and engagement tactics for lasting connections.
Community building

Introducing the Community Personas and Community Engagement Matrix

Beyond the classic ecommerce personas, we've identified four community personas that exist on a community engagement matrix.
Community building

Interview with community champion, Astrid & Miyu

Discover the inspiring journey of Astrid & Miyu's Community Champion in this exclusive interview. Gain insights, tips, and motivation for building a thriving brand community.
Community building

[Recording] Community Matters: Ask Me Anything with ShipBob, We Make Web...

In this ask my anything, speakers from ShipBob, We Make Websites and Shoelace answer questions about your customer community.
Community building

[Recording] Community Matters: Ask Me Anything with Octane AI, Okendo, J...

Watch the recording of 'Community Matters: Ask Me Anything' with Octane AI, Okendo, Justuno, and Nosto. Gain insights on community building and engagement.
Community building

Community Matters: Spotlight interview with Astrid and Miyu

Dive into the importance of community with an exclusive spotlight interview featuring Astrid & Miyu. Explore their insights on building thriving brand communities.
Customer retention

Why customer retention is so important in ecommerce

Discover why customer retention holds paramount importance in eCommerce. Explore strategies to foster loyalty and drive sustainable growth for your online business.
Fashion

How Closet London increased its repeat purchase rate by 40%

See how Closet London, a contemporary fashion brand, created a tiered loyalty program and increased their repeat purchase rate by 40%.
Beauty & cosmetics

How Ofra Cosmetics increased repeat purchase rates by 56% in one of the ...

Discover how OFRA Cosmetics achieved a 56% increase in repeat purchase rates in a fiercely competitive eCommerce landscape. Learn their winning strategies.
Beauty & cosmetics

The beauty of loyalty: How Bath & Unwind beat the competitive beaut...

See how Bath & Unwind achieved a 62% increase in their repeat purchase rate within the competitive beauty market.
Community building

Ecommerce customer communities: 8 great examples to learn from

Take a look at a variety of brands from various industries that all have strong brand communities that contribute to their success.
Community building

Brand community case study: Boody

Explore the Boody case study: Building a thriving brand community. Learn how Boody leverages community engagement for sustainable growth.

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