Elevate your helpdesk solution with loyalty insights

Install LoyaltyLion
Platform
Zendesk
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Why LoyaltyLion and Zendesk?

Zendesk helps you improve customer relationships through communication and support. Using LoyaltyLion and Zendesk together, you can view your customer’s loyalty data and use these insights to resolve customer queries in a more meaningful way.

The integration helps you to improve your customer satisfaction rates, increase customer engagement and retention all while nurturing your customers through to conversion.

Zendesk Integration Small

Trusted by thousands of fast-growth ecommerce merchants worldwide

2.7 x
customer spend from loyalty program members
6%
annual spend from LoyaltyLion
11%
increase in customer retention
5.3%
annual revenue from LoyaltyLion

Have full access to every customers’ loyalty profile

View your customer’s loyalty profile when interacting with customers. See their loyalty tier, birthday, points balance and rewards claimed. Gift points to build customer relationships and reward customers for their loyalty.

Encourage customers to refer friends

Access your customer’s unique referral URL directly in Zendesk and include it in your responses. This way you’re prompting customers you’re already engaging with to refer their friends.

Respond to queries with informed insights

Use past purchase behaviour to understand if a customer is loyal, at-risk or in need of winning back – and personalise your help desk response to improve the customer experience.

Use LoyaltyLion and Zendesk to enhance your loyalty program now

Already using LoyaltyLion? We can help you integrate with Zendesk

Ready to find out more?

Speak to a member of the team to find out how you could use LoyaltyLion to drive customer loyalty and engagement.

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