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Zendesk loyalty program software integration

Why LoyaltyLion and Zendesk?

Zendesk helps you improve customer relationships through communication and support. Using LoyaltyLion and Zendesk together, you can view your customer’s loyalty data and use these insights to resolve customer queries in a more meaningful way.

The integration helps you to improve your customer satisfaction rates, increase customer engagement and retention all while nurturing your customers through to conversion.

Zendesk Integration Small

Trusted by thousands of fast-growth ecommerce merchants worldwide

56%
increase in customer spend
61%
higher repeat purchase rate
15%
annual revenue from LoyaltyLion
17%
increase in AOV

Have full access to every customers’ loyalty profile

View your customer’s loyalty profile when interacting with customers. See their loyalty tier, birthday, points balance and rewards claimed. Gift points to build customer relationships and reward customers for their loyalty.

Encourage customers to refer friends

Access your customer’s unique referral URL directly in Zendesk and include it in your responses. This way you’re prompting customers you’re already engaging with to refer their friends.

Respond to queries with informed insights

Use past purchase behavior to understand if a customer is loyal, at-risk or in need of winning back – and personalize your help desk response to improve the customer experience.

LoyaltyLion & Zendesk

Loyalty program software integration

Use LoyaltyLion and Zendesk to enhance your loyalty program now

Already using LoyaltyLion? We can help you integrate with Zendesk

Connect with a Loyalty Analyst

Speak to a member of the team to find out how LoyaltyLion can help you drive customer loyalty and engagement.

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