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LoyaltyLion's terms of service

This document sets out the terms and conditions (“Terms”) between the Client, whose details are set out on the Service Purchase Letter (“Client/you”) and LoyaltyLion. These Terms and the Privacy Policy govern your Use of the LoyaltyLion system and Services.

By using the LoyaltyLion Service or signing an Service Purchase Letter, you agree to and accept the Terms of Service and the Service Purchase Letter.

Please read the Terms of Service carefully and make sure you understand and agree to them before using the LoyaltyLion Service. If you have any questions relating to the Terms of Service please contact LoyaltyLion at

If you do not agree to these terms of service, then do not use the LoyaltyLion service.


1. Information About LoyaltyLion:

1.1 The LoyaltyLion Service is provided by LoyaltyLion Ltd (“LoyaltyLion”), a company incorporated and registered in England and Wales under company number 08264116 whose registered office is at 26 Hatton Garden, London, EC1N 8BR. LoyaltyLion’s VAT number is 210 0111 10.


2. Definitions and Interpretation:

2.1 In these Terms and Conditions, defined terms shall have the meanings set out below:

2.2 “Account” means the Client’s account on the LoyaltyLion Service;

2.3 “Agreement” means the agreement between the Client and LoyaltyLion comprising the Service Purchase Letter and the Terms of Service for the provision of the LoyaltyLion Service

2.4 “Billing Period” means the period set out in the Service Purchase Letter;

2.5 “Client” means the person identified in the Service Purchase Letter;

2.6 “Client Data” means the content and data transferred to any LoyaltyLion equipment as a result of the Code or the API;

2.7 “Client’s Service” means the web or app based service operated by the Client;

2.8 “Code” means the HTML or JavaScript or other source code provided by LoyaltyLion to the Client for incorporation into the Client’s web pages or mobile applications;

2.9 “Data Email Address” means

2.10 “Confidential Information” means information which is identified as confidential or proprietary by either party or by the nature of which is clearly confidential or proprietary;

2.11 “Extended Term” means the period of time set out in the Service Purchase Letter that the Agreement will automatically extend for following the end of the Initial Term or any Extended Term;

2.12 “Fees” means the amounts set out in the Service Purchase Letter

2.13 “Initial Term” means the initial term of the Agreement as set out in the Service Purchase Letter;

2.14 “Licence Fee” means the licence fee, as set out in the Service Purchase Letter, payable by the Client;

2.15 “LoyaltyLion Service” means the Code, the API, the Mass Messaging and Automated Messaging services, and any analytics, marketing analytics and metrics software product LoyaltyLion makes available as a service through the Website;

2.16 “Purchase Service Letter” means the Service Purchase Letter signed (whether electronically or otherwise) which amongst other things, identifies the Client and sets out the Fees, if applicable;

2.17 “Service Purchase Letter Date” means the date from which the Client will receive the LoyaltyLion Service, and if applicable the Integration Services, as set out in the Service Purchase Letter;

2.18 “Services” means the products and services that are ordered by the Client under a Service Purchase Letter or self-service online, or provided to the Client free of charge (as applicable) or under a free trial;

2.19 “Terms of Service” means these terms and conditions of service as amended from time to time;

2.20 “Term” means the period of time made up of the Trial Period (if any) and the Initial Term plus any Extended Term;

2.21 “Third Party Sites” has the meaning ascribed to it in clause 3.3

2.22 “Trial” means a trial of the LoyaltyLion Service for the Trial Period;

2.23 “Trial Period” means the period specified in the Service Purchase Letter or in writing elsewhere;

2.24 “User” means any person authorized by the Client to access the LoyaltyLion Service on behalf of the Client;

2.25 “Virus” means any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices; and

2.26 “Website” means


3. Supply of the Services

3.1 LoyaltyLion shall provide the Services to the Client for the term set out in their Service Purchase Letter in accordance with these Terms and the Privacy Policy.

3.2 The Agreement shall start on the earlier of either the date which the Client creates an account with LoyaltyLion or the Service Purchase Letter Date in the Service Purchase Letter and continue for the Term.

3.3 The LoyaltyLion Service may contain links to, or call the servers of, third party websites or services that are not under LoyaltyLion’s control, solely at the direction of and/or as a convenience to the Client (“Third Party Sites”). As such, LoyaltyLion is not responsible for, and makes no express or implied warranties with regard to, the information, content or other material, products or services that are contained on or are accessible through, or the policies regarding use and privacy of, Third Party Sites. Access to and use of Third Party Sites, including the information, content, material, products, and services on such websites or available through such websites, is solely at the Client’s risk. If the Client accesses any Third Party Sites, the Client does so at its own risk.

3.4 You give LoyaltyLion the right to contact your customers, for example to inform them that they are only 100 points away from a reward.


4. Duration:

4.1 The Initial Term of the Agreement shall automatically extend for the Extended Term at the end of the Initial Term and at the end of each Extended Term, unless either party gives written notice to the other, no later than 30 days before the end of the Initial Term or the relevant Extended Term, to terminate the Agreement at the end of the Initial Term or the relevant Extended Term, as the case may be.


5. Trial:

5.1 LoyaltyLion offers a free Trial of the LoyaltyLion Service prior to the loyalty program launching. The Trial Period is at the discretion of LoyaltyLion. During the trial period LoyaltyLion my terminate access with 24 hour’s notice.


6. Charges, Invoicing and Payment:

6.1 The Client will pay the Fees as set out in, and in accordance with, the Service Purchase Letter (i) Fees are based on Services not usage (ii) payment obligations are non-cancelable and fees paid are non-refundable (iii) quantities purchased in the Service Purchase Letter cannot be decreased during the Initial Term (iv) should any Fees remain after the Initial Term, the Client maintains their obligation to pay the Fees in full;

6.2 If LoyaltyLion has not received payment within 14 days after the due date, and without prejudice to any other rights and remedies available to LoyaltyLion;

6.3 LoyaltyLion may, without liability to the Client, suspend or temporarily disable all or part of its access to the LoyaltyLion Service and LoyaltyLion shall be under no obligation to provide any access to the LoyaltyLion Service, while the invoice(s) concerned remain unpaid;

6.3.1 interest shall accrue on such due amounts at an annual rate equal to 3% over the then current base lending rate of Barclays Bank PLC at the date the relevant invoice was issued, commencing on the due date and continuing until fully paid, whether before or after judgment; and

6.3.2 the Client shall reimburse LoyaltyLion for all reasonable costs and expenses (including reasonable attorneys’ fees) incurred by LoyaltyLion in collecting any overdue amounts.


7. Member account and password security

7.1 The Client is responsible for maintaining the confidentiality of login details for its Account and any activities that occur under its Account including the activities of Users. Whenever applicable, LoyaltyLion encourages the Client to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with its Account. If the Client has any concerns about the login details for its Account or thinks they have been misused, please contact LoyaltyLion at The Client must immediately notify LoyaltyLion if the Client becomes aware that the login details of any User is lost, stolen or otherwise compromised.


8. Publicity, Case Studies & Feedback

8.1 LoyaltyLion may use the Client’s name, logo and related trademarks, and any email marketing templates that are used in emails sent through the LoyaltyLion Service, in any of LoyaltyLion’s publicity or marketing materials (whether in printed or electronic form) for the purpose of highlighting that the Client uses the LoyaltyLion Service and alongside any testimonials that the Client has agreed to give. The Client grants LoyaltyLion such rights as are necessary to use such name, logo, related trademarks, email templates and testimonial for the purpose of this clause 8.1.

8.2 The Client acknowledges that LoyaltyLion may prepare written overviews of the impact of the LoyaltyLion Service on the Client’s business (“Case Studies”). The Client agrees that LoyaltyLion may publish such Case Studies with the Client’s consent (such consent not to be unreasonably refused) as part of its marketing materials. The Client may request reasonable amendments to Case Studies. Any consent to be given to Case Studies or requests for amendments to Case Studies prepared by LoyaltyLion shall not be unreasonably delayed by the Client.

8.3 LoyaltyLion and the Client agree that the Case Studies may consist of (but not limited to) information identifying the Client, the dates and timeframes for the provision of the LoyaltyLion Service, the dates and timeframes for the achievement of relevant outcomes using the LoyaltyLion Service, the description of the outcomes achieved using the LoyaltyLion Service and metrics relating to those outcomes such as (but not limited to) increase in customer engagement, average order value, purchase frequency, program enrollment, reward usage, email click through rate or any other metric relevant to the achieved outcomes using the LoyaltyLion Service.

8.4 No information which in the Client’s reasonable opinion is commercially sensitive to its business shall be included in published Case Studies. The Client agrees to provide a reasonable level of assistance to LoyaltyLion in preparation of Case Studies, if requested to do so by LoyaltyLion.


9. Maintenance and Service Levels

9.1 LoyaltyLion does not warrant that the Services will be uninterrupted, error, bug or virus free or that the delivery of emails will be without delay.

9.2 Where a Client has paid for access to the LoyaltyLion Service, LoyaltyLion will use commercially reasonable endeavours to make the LoyaltyLion Service available with an uptime rate of 99%.

9.2.1 In calculating the ‘down’ period, the time that the LoyaltyLion Service is unavailable due to maintenance and upgrades will not be part of the calculation.

9.3 We reserve the right to make the service unavailable at any time for the purposes of maintenance and upgrades but, except in the case of emergency, we will give you reasonable notice of any maintenance or upgrades that we will be undertaking and as far as reasonably practicable.

9.4 The Client acknowledges that the LoyaltyLion Service requires access to Client Data and any other data sources, whether controlled by the Client or a third party, that the Client may elect to use with the LoyaltyLion Service. The Client agrees that LoyaltyLion is not responsible for the non-availability of or interruption to the LoyaltyLion Service caused by any non-availability of any such data source.


10. Data Protection

10.1 LoyaltyLion does not claim ownership in the Client Data.

10.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Client is the Data Controller and LoyaltyLion is the Data Processor. Appendix I describes the scope, nature and purpose of the processing by LoyaltyLion, the duration of the processing and the types of personal data (as defined in the Data Protection Legislation as Personal Data) and categories of Data Subject.

10.3 The Client will ensure that it has all necessary appropriate consents and notices in place to enable the lawful transfer of the Personal Data to LoyaltyLion.

10.4 LoyaltyLion shall, in relation to any Personal Data processed in connection with the performance by LoyaltyLion of its obligations under this Agreement process that Personal Data only as document in this Agreement or on the documented instructions of the Client unless LoyaltyLion is required by Applicable Laws to process Personal Data.

10.4.1 For the purposes of this clause 10.4, the following is deemed an instruction by the Customer to process Personal Data: Processing in accordance with this Agreement and applicable Service Purchase Letter; Processing initiated by the Client or Users in using the LoyaltyLion Services; and Processing to comply with documented instructions provided by the client in accordance with clause 10.4.2.

10.4.2 The client shall communicate Processing instructions via LoyaltyLion’s Data Email Address.

10.4.3 To the extent that LoyaltyLion cannot comply with the Client’s instructions without incurring material additional costs, LoyaltyLion shall: immediately inform the Client, giving details of the problem; and cease all processing of the affected data (other than securely storing those data) until revised instructions are received;

10.4.4 Any changes to the pricing structure or commercial relationship between the parties by virtue of a change in written instructions as envisaged by clause 10.4 shall be negotiated in good faith between the parties.

10.4.5 Where LoyaltyLion is relying on Applicable Laws as the basis for processing Personal Data, LoyaltyLion shall promptly notify the Client of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit LoyaltyLion from so notifying the Client.

10.4.6 Where LoyaltyLion reasonably considers that an instruction of the Client infringes Data Protection Legislation or other Union or Member State data protection provisions, it shall immediately inform the Client of its opinion and cease processing the Personal Data based on that instruction (other than securely storing those data). LoyaltyLion shall not be obliged to seek legal advice in opining on the Client’s instruction, but where it does, LoyaltyLion shall act reasonably and the Client shall meet the costs of such advice on an indemnity basis, provided such legal costs are reasonably and properly incurred.

10.5 LoyaltyLion shall ensure that it has in place appropriate technical and organisational measures to protect against unauthorized or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorized or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymizing and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).

10.6 LoyaltyLion shall ensure that its personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential.

10.7 LoyaltyLion, shall assist the Client in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators. LoyaltyLion may charge the Client for its assistance under this clause, which shall be calculated in accordance with LoyaltyLion’s standard daily fees as amended from time to time.

10.8 LoyaltyLion shall notify the Client without undue delay on becoming aware of a Personal Data breach.

10.8.1 LoyaltyLion shall make such notice by phone call, in-person meeting, an announcement on the LoyaltyLion Service platform or by email detailing, where known, the type of breach, the extent of the breach and any measures LoyaltyLion has taken to mitigate the breach.

10.8.2 Any notice under this clause 10.8 by LoyaltyLion or a response to a Personal Data breach shall not be construed as an admission of fault or liability by LoyaltyLion.

10.9 At the written direction of the Client, delete or return Personal Data and copies thereof to the Client on termination of the agreement as soon as reasonably practicable and within a maximum period of 180 days, unless required by Applicable Law or as LoyaltyLion may deem necessary to prosecute or defend any legal claim (in which case LoyaltyLion may retain Client Data for a reasonable period of time pending resolution of such obligation or issue).

10.10 LoyaltyLion shall maintain all necessary information to demonstrate its compliance with Article 28 of the GDPR and, at the cost of the Client, make available such information available to the Client

10.12 By entering into this Agreement, the Client instructs LoyaltyLion to transfer Personal Data to its current third party sub-processors, including third parties providing hosting, infrastructure, maintenance and other services to LoyaltyLion as required in order to provide the LoyaltyLion Service (whether within or outside the EEA) as described in Appendix I. Before adding or replacing sub-processors to its portfolio of sub-processors, LoyaltyLion shall give the Client at least 21 days’ notice in advance of any intended change (Change Date).

10.12.1 If the Client objects to the intended addition or replacement of sub-processor, the Client shall notify LoyaltyLion at least 14 days’ notice before the Change Date. LoyaltyLion shall not implement the change and cease all processing of the Client’s data (other than securely storing those data) from the Change Date.

10.12.2 Provided that at least 14 days’ notice has been given by the Client as required by clause 10.12.1, the Client may terminate this Agreement.

10.13 When engaging sub-processors to process Person Data, LoyaltyLion shall not enter into contracts that do not impose data protection obligations set out in Article 28(3) of the GDPR on such sub-processors, as those imposed on LoyaltyLion under this clause 10.

10.13.1 If the sub-processor is based outside the EEA any such contract may, where applicable, include Standard Contractual Clauses or be regulated and reference the U.S. – EU Privacy Shield or another legally recognized transfer method.

10.13.2 LoyaltyLion shall remain liable for all obligations subcontracted to, and all acts and omissions, of the sub-processor.

10.14 LoyaltyLion shall use reasonable endeavours to permit the Client to download any Personal Data from the LoyaltyLion Service for a period of 15 days after the expiry or termination (howsoever caused) of the Agreement.

10.15 If written notice has not been received under clause 10.9 or 15 days have passed as envisaged by clause 10.14, the Client agrees that LoyaltyLion may delete any Client Data at any time on or after the effective date of termination or expiry of the Agreement without liability to the Client.

10.16 The Client shall provide LoyaltyLion with such information as it requires for it to comply with Article 30 of the GDPR and shall make such information available to the supervisory authorities.

10.17 The Client warrants to LoyaltyLion that it will collect and Process the Personal Data in compliance with all applicable data protection laws, enactments, orders, standards and other similar instruments, and that it has obtained all necessary permissions from the Data Subjects to whom the Personal Data relates to allow LoyaltyLion to lawfully store, transfer and Process the Personal Data in the course of providing the LoyaltyLion Service. LoyaltyLion will not assess whether the Client has lawful grounds to process Personal Data using the LoyaltyLion Service.

10.18 The Client agrees to indemnify and keep indemnified and defend at its own expense LoyaltyLion against all costs, claims, damages and expenses incurred by LoyaltyLion or for which LoyaltyLion may become liable due to any failure by the Client or the Users to comply with clause 10.17.

10.19 The Client acknowledges that LoyaltyLion is reliant on the Client for direction as to the extent to which LoyaltyLion is entitled to use and Process the Personal Data. Consequently, LoyaltyLion will not be liable for any claim brought by a Data Subject arising from any action or omission by LoyaltyLion to the extent that such act or omission resulted from the Client’s instructions or Client’s use of the LoyaltyLion Service.

10.20 For the purposes of this clause 10, the terms “Personal Data”, “Data Processor”, “Data Controller”, “Data Subject”, “Processing” and “Process” shall have the same meaning as set out in the Data Protection Legislation.


11. Important Note on Intellectual Property Rights

11.1 LoyaltyLion is the owner of or the licensee of all intellectual property rights in the LoyaltyLion Service. These works are protected by copyright and other laws and treaties around the world. All such rights are reserved.

11.2 The Client will not, when using the LoyaltyLion Service:

11.2.1 attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the LoyaltyLion Service in any form or media or by any means;

11.2.2 attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the LoyaltyLion Service;

11.2.3 access all or any part of the LoyaltyLion Service in order to build a product or service which competes with the LoyaltyLion Service or use or attempt to use the LoyaltyLion Service to directly compete with LoyaltyLion; or

11.2.4 erase or remove any proprietary or intellectual property notice contained in the LoyaltyLion Service.

11.3 The Client grants LoyaltyLion a licence to access, download and use the Client Data for the purpose of analysing the Client Data in accordance with the LoyaltyLion Service functionality, displaying the results of such analysis to Users, developing, testing, improving and altering the functionality of the LoyaltyLion Service and producing anonymized or anonymized and aggregated statistical reports and research. Otherwise, LoyaltyLion claims no rights in the Client Data. The Client represents and warrants to LoyaltyLion that none of the Client Data violates the Agreement and that the Client has the necessary right, title, interest and consent necessary to allow LoyaltyLion to use the Client Data in accordance with this Agreement. The Client shall maintain a backup of Client Data and, notwithstanding LoyaltyLion’s obligations under clause 10, LoyaltyLion shall not be responsible or liable for the deletion, correction, alteration, destruction, damage, loss, disclosure or failure to store any Client Data.


12. Confidentiality

12.1 Subject to clause 12.2, neither party shall disclose at any time during the Term or for a period of two (2) years after Termination, to any third party any information relating to the other party including information relating to: (a) Intellectual Property, software, the Software, materials, Materials, products, systems, operations, processes, plans or intentions, product information, know-how and market opportunities; and (b) business, identity and affairs and the business, identity and affairs of its directors, officers, employees, customers and potential customers or personal data relating to customers, suppliers, agents, or subcontractors and the like, which comes into the possession of the other party as a result of or in connection with the performance of these Terms.

12.2 The provisions of clause 12.1 shall not apply to any information which: (a) is in or enters the public domain other than by a breach of clause 12.1; or (b) is in the possession of the receiving party without restriction in relation to disclosure before the date of its receipt in connection with these Terms; or (c) is obtained from a third party who is lawfully authorised to disclose such information and is provided to the receiving party without any obligation of confidentiality; or (d) is authorised in advance for release by the disclosing party.


13. Termination and suspension

13.1 If the Client fails to pay any sum due to LoyaltyLion and such sum remains outstanding for a further fourteen (14) days following notice requiring such sum to be paid, LoyaltyLion may terminate the Agreement immediately by notice and without any liability for LoyaltyLion to the Client.

13.2 LoyaltyLion may terminate the Agreement with 30 days’ notice in writing.

13.3 LoyaltyLion may terminate the Agreement by notice with immediate effect, or such notice as LoyaltyLion may elect to give, if the Client:

13.3.1 is in breach of applicable law;

13.3.2 infringes LoyaltyLion’s intellectual property rights in the LoyaltyLion Service; or

13.3.3 breaches the Acceptable Use Policy

13.4 Without prejudice to any other rights and remedies available to LoyaltyLion, LoyaltyLion may immediately suspend the Client’s Account in whole or in part, and any User accounts, without prior written notice if the Client is in material or persistent breach of any terms of the Agreement, or if, in LoyaltyLion’s reasonable determination, the Client is suspected of being in material breach of any terms of the Agreement.

13.5 Either party may terminate the Agreement immediately at any time on written notice to the other if the other:

13.5.1 is in material or persistent breach of any of the terms of the Agreement and either that breach is incapable of remedy, or the other party fails to remedy that breach within (i) 30 days, where the breaching party is LoyaltyLion, or (ii) five (5) business days (meaning a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business) where the breaching party is the Client, after receiving written notice requiring it to remedy that breach; or

13.5.2 is unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986), or becomes insolvent, or is subject to an order or a resolution for its liquidation, administration, winding-up or dissolution (otherwise than for the purposes of a solvent amalgamation or reconstruction), or has an administrative or other receiver, manager, trustee, liquidator, administrator or similar officer appointed over all or any substantial part of its assets, or enters into or proposes any composition or arrangement with its creditors generally, or is subject to any analogous event or proceeding in any applicable jurisdiction.

13.6 On termination of the Agreement for any reason all licences granted under the Agreement shall immediately terminate and the Client’s right to access and use the LoyaltyLion Service will end.

13.8 The accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination, shall not be affected or prejudiced.


14. LoyaltyLion’s Liability

14.1 Subject to clause 14.2, LoyaltyLion will not be liable for losses that result from LoyaltyLion’s failure to comply with the Agreement, tort or otherwise in conditions that fall into the following categories: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of goodwill; loss of or damage to data; waste of management or office time; or any indirect, consequential or special damages, costs or expenses.

14.2 Nothing in this Agreement excludes or limits LoyaltyLion’s liability for death or personal injury caused by LoyaltyLion’s negligence or for fraud or fraudulent misrepresentation.

14.3 LoyaltyLion’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Agreement shall in all circumstances be limited to the Fees paid by the Client in the 6 months prior to the event giving rise to the claim or, in the case of an event in the Trial Period giving rise to a claim, £1.


15. Force Majeure

15.2 We reserve the right to defer the delivery of any of the Services if we are prevented from or delayed in the provision of the Services due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 28 days you will be entitled to give notice in writing to us to terminate this Agreement.


16. LoyaltyLion’s Right to vary the Terms of Service

16.1 LoyaltyLion has the right to revise and amend the Terms of Service from time to time to reflect changes in market conditions affecting LoyaltyLion’s business.

16.2 The Client will be subject to the Terms of Service in force at the time that it makes use of the LoyaltyLion Service, or if LoyaltyLion notifies the Client of changes to the Terms of Service and it continues to use the LoyaltyLion Service the Client will be subject to those changes.

16.3 LoyaltyLion will use reasonable endeavours to notify the Client of any material changes to the Terms of Service by e-mail or by the placement of a notice on the LoyaltyLion Service.


17. Law and Jurisdiction

17.1 The Agreement shall be governed by and construed in accordance with English law and each party hereby submits to the exclusive jurisdiction of the English courts.


18. Entire Agreement

18.1 This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous discussions, correspondence, negotiations, drafts, agreements, arrangements and understandings between them, whether written or oral, relating to its subject matter.



Subject matter
LoyaltyLion’s provision of the LoyaltyLion Service to the Client.

Duration of the processing
The Term plus the period of expiry from the Term until deletion of all Personal Data by LoyaltyLion in accordance with the Terms of Service.

Nature and purpose of the processing
LoyaltyLion will Process Personal Data for the purpose of providing the LoyaltyLion Services to the Client in accordance with the Terms of Service.

Type of personal data
Personal Data may include, but is not limited to:

●  Title
●  First and last name
●  Contact information (e.g. email, billing address, shipping address, ‘phone number(s))
●  Suffix
●  Timezone (e.g. user preference or derived from contact information)
●  Geolocation of the customer (e.g city, country, timezone)
●  Date of birth
●  Purchase history including product description and values

LoyaltyLion – Subprocessors

Amazon Web Services, Inc* – United States
Amazon Web Services, Inc. (“AWS”) is a cloud service provider used within LoyaltyLion as primary infrastructure provider for the LoyaltyLion service.

Amazon Data Services Ireland Ltd – Ireland
Amazon Web Services, Inc. (“AWS”) is a cloud service provider used within LoyaltyLion as primary infrastructure provider for the LoyaltyLion service.

SparkPost, Inc* – United States
SparkPost, Inc. (“SparkPost”) is an email campaign service provider used within LoyaltyLion to send notification emails  to End-Users. The primary information SparkPost has access to is the email addresses of recipients of the emails and the content of the emails themselves.

DataDog, Inc* – United States
Datadog, Inc. (“Datadog”) is a third party logging platform that LoyaltyLion uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Incidental to the purpose of the Log Processing, Service Data and Personal Data may be Processed by Datadog. Examples of the data that may be in the Logs includes: timestamp, email address, user agent, User ID, name, IP address, application paths and parameters, Session IDs.

Rollbar, Inc* – United States
Rollbar, Inc. (“Rollbar”) is a third party error monitoring platform that LoyaltyLion uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Incidental to the purpose of the Log Processing, Service Data and Personal Data may be Processed by Rollbar. Examples of the data that may be in the Logs includes: timestamp, email address, user agent, User ID, name, IP address, application paths and parameters, Session IDs.

Redis Labs, Inc – United States
Redis Labs, Inc. (“AWS”) is third party caching provider that LoyaltyLion uses to store transient application data and improve performance.

Google, Inc* – United States
Google, Inc.  (“Google”) is an analytics provider that LoyaltyLion uses to provide Insights and Analytics within the service.

Mixpanel, Inc* – United States
Mixpanel, Inc. (“Mixpanel”) is an analytics provider that LoyaltyLion uses to provide Insights and Analytics within the service.

Hotjar, Ltd* – European Union
Hotjar Ltd (“Hotjar”) is an analytics provider that LoyaltyLion uses to provide Insights and Analytics within the service.

* Registered with EU-US Privacy Shield Framework

Last updated: 26/03/2020

To access Version 2 of LoyaltyLion’s terms of service, please click here.

To access Version 1 of LoyaltyLion’s terms of service, please click here.