Register for the ultimate virtual loyalty and retention event - Loyalty Connect Register now
A key part of launching or managing any marketing activity is considering how your approach fits with the other channels and campaigns your wider team is currently running. Loyalty Marketing is no different.
Keep reading for a quick guide to which integrations will make sure your loyalty program adds power to all your existing marketing technologies and tactics.
Research shows that the average retailer sends upwards of six emails per week. Multiply this by every other retailer your customer is subscribed to and your customers quickly get a full inbox and have a higher chance of unsubscribing.
But, loyalty emails are different. They are 100% personalized because they contain unique loyalty data such as points balances, available rewards, and tier statuses. As a result, they achieve higher engagement and drive more positive loyalty behaviors. Integrating your loyalty program with your email service provider (ESP) allows you to deliver these personalized emails and trigger relevant emails based on the loyal actions of your shoppers.
Loyalty program emails perform 14 times better than other marketing emails. By integrating your loyalty program with your ESP you should see:
Compared to regular customers, members of LIVELY’s loyalty program have a 103% higher AOV and have 146% higher average spend per customer.
See why they were crowned winners of the “Best use of loyalty emails” category in the LoyaltyLion Hall of Fame.
With nine out of ten consumers opening SMS messages and 48.7 million people choosing to receive marketing from brands back in 2020 (a number that would have grown exponentially by today) it’s no surprise that text message marketing has seen explosive growth.
As more and more consumers opt out of email tracking and it gets harder to report on the success of your messages, open rates as high as 98% are very appealing. Similar to email, by integrating your SMS and loyalty program, you can use loyalty data to trigger messages based on changes to loyalty statuses and send highly personalized messages.
Similarly to your ESP integration, your SMS integration should deliver:
Members of UntilGone’s loyalty program spend almost double the amount regular customers do and have a 115% higher AOV.
See how they use Attentive and LoyaltyLion together to drive the success of their SMS Marketing.
82% of consumers read online reviews before making a purchase. Whether on your Google profile, on your product pages, or used creatively on social media, reviews help you acquire and convert new customers cost-effectively. But, getting customers to stop and take the time to leave a review can be hard. By integrating your loyalty program and your reviews platform, you can use loyalty points to incentivize user-generated content, and make review collection less of a headache.
In exchange for offering points for reviews, you will see:
With the cost of living increasing, keeping your subscribers signed up and not distracted by your competitors’ introductory offers is a challenge. But, your subscription products are a reliable revenue stream that can’t be ignored. By integrating your loyalty program with your subscription service you can use VIP subscriber tiers to keep customers enrolled, use loyalty points to incentivize future purchases, and encourage subscribers to refer others to your product.
LoyaltyLion research shows that 63% of consumers said loyalty points would make them sign up for a subscription. Integrating your loyalty program with your subscription strategy you will drive:
Amora Coffee’s loyalty program members have an average order value that is 79% higher than their regular customers.
See how they use ReCharge and LoyaltyLion together to keep their subscriber base engaged and active.
Mobile commerce is on the rise with sales worldwide expected to reach $3.56 trillion by the end of 2021. To connect effectively with your customers, you need to deliver consistently great experiences, wherever and whenever they are shopping. Integrating your loyalty program with your mobile app allows you to operate in a truly omnichannel way, making it super easy for customers to engage with your program, as well as earn and redeem rewards intuitively.
Enabling loyalty program engagement via your mobile app will help you to achieve:
Route One’s loyal customers have a 176% higher average spend than other customers.
See how they used Venn Apps and LoyaltyLion together to win the “Best use of mobile loyalty” category in the LoyaltyLion Hall of Fame.
No marketer is an island, and nor should any loyalty program be either. The more you can integrate loyalty data into your other marketing tools, the more powerful they will become. Explore more of our integration success stories in the LoyaltyLion Hall of Fame recap video, or access the full report here.
Not sure which integrations would work best for you? Don’t hesitate to connect with one of our team to discuss further.
