Re:amaze is an integrated customer service and helpdesk platform for ecommerce stores. Using Re:amaze and LoyaltyLion together enables Shopify and BigCommerce merchants to integrate customers’ loyalty data into customer support processes, and provide rewards or points manually during conversations with customers.
72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” By integrating Re:amaze with LoyaltyLion, you can access your customers’ loyalty data and see their individual buying and engagement patterns. You can then use that loyalty information in your live chat to deliver exclusive customer service and exceed customer expectations.
Today 54% of customers have higher expectations for customer service than they did a year ago. By using Re:amaze and LoyaltyLion together you can make every interaction positive with the ability to award points directly within conversations. For example, if one of your shoppers is asking you about their order status, and you see that the order is delayed, you can automatically provide them with bonus points. By using Re:amaze and LoyaltyLion together, you can see their pending points and provide rewards within the live chat to delight your customers.