LoyaltyLion's privacy policy

LoyaltyLion are committed to protecting your privacy and we adhere to the General Data Protection Regulation.

LoyaltyLion Ltd (“we,” “us” or “our”) are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use and share information which identifies you or is associated with you (“personal information”).

Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By setting up an account with us or using and accessing loyaltylion.com (the “Service”), you consent to the use of your personal information as described in this Privacy Policy.

For the purpose of the Data Protection Act 1998 (the “Act”) and GDPR the data controller is LoyaltyLion Ltd. Our registered office is at HubHub – LoyaltyLion, 20 Farringdon Street, London, EC4A 4EN. Our company registration number is 08264116.

1. Introduction:

1.1 If you provide us with personal information (your name, postal address, telephone, fax, or email address), or have done so in the past, either by installing and using LoyaltyLion or via our websites, our publications or surveys, we may use that information to send you updates on our latest services and promotions or to contact you so that we may learn more about our customers.

1.2 You can choose to “opt out” of these communications. To state your contact preferences please contact us at info@loyaltylion.com. To opt out of any email communications from us or update your preferences to receive fewer emails, please click the ‘unsubscribe’ link at the bottom of the email in question.

1.3 We may use your data to collate and create an information database of visitors to our website in order to improve our website and our service and to provide relevant services and information to you. We may also share any aggregated information, but not individual data, with third parties which offer their goods or services on our websites to help them better understand our services and monitor their advertising reach on the sites.

2. Information We May Collect:

2.1 The protection of your personal information is very important to us. We are registered with the Information Commissioner’s Office as a data controller, under reference ZA303476.

2.2 We collect information from you when you voluntarily submit information to us or the Service. The following are examples of when we may collect information directly from you:

2.2.1 When you fill in and submit forms on the Service, including forms submitted at the time of registering to use our site, subscribing to our service, accessing material via the Service that requires an email address, posting material, reporting a problem with the Service or requesting further information from us.
2.2.2 When you contact us via online submission, telephone, electronic mail or regular mail, we may keep a record of that correspondence.
2.2.3 When you to complete surveys via the Service.
2.2.4 When you engage in transactions through the Service and submit information for the fulfilment of your orders.
2.2.5 When you post comments to us on the Service or third party website where we have a profile or presence.
2.3 Examples of information we collect may include: name, address, telephone number, email address, financial information such as payment details and your transactional history with us, comments, opinions and correspondence you share with us.

3. Storage and Security:

3.1 We will keep all Personal Information about you secure. We will not provide any Personal Information to any other person except as permitted under this Privacy Policy or as agreed by you in writing.

3.2 By using the Service you consent to any transfer, storage or processing of your personal information outside of your country. We will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with this Privacy Policy.

3.3 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are solely responsible for keeping this password confidential. If the password has been stolen or might otherwise be subject to misuse, it is your responsibility to notify us immediately for further action.

4. Access to Personal Information:

4.1 You have the right to a copy of the Personal Information we hold about you. If any of this Personal Information is incorrect, we will amend it.

4.2 If you would like a copy of your Personal Information you must complete an “Access Request” by emailing info@loyaltylion.com including your email address.

5. Cookies:

5.1 When you visit the Website you may be asked to download a cookie (“Cookie”). Cookies allow us to track the way that visitors use our Website.

5.2 We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

5.3 When you submit data through a form such as feedback requests, those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence or to provide you with accurate results after you change pages.

5.4 In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

5.5 In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

5.6 This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

5.7 Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

5.8 From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

5.9 As we are a software as a service company it’s important for us to understand statistics about how many of the visitors to our site actually convert and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

5.10 In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

5.11 We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

5.12 You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

5.13 If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information you can contact us through one of our preferred contact methods.

Email: info@loyaltylion.com

Phone: +16282251695 or +44 20 3514 6859

6. Links to other websites:

6.1 Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question.

7. Changes to the Privacy Policy:

7.1 Any changes we may make to our privacy policy in the future will be posted on this page.

7.2 We reserve the right, at our discretion, to change, modify, add or remove portions of this Privacy Policy at any time. If we change any portions of this Privacy Policy, the changes will be updated on this Privacy Policy page. You should periodically review our Privacy Policy page for any such changes. Please further note, depending on your particular interaction with us, different portions of this Privacy Policy may apply to you at different times.

8. General:

8.1 This Privacy Policy is governed by and construed in all respects in accordance with English law and we submit to the exclusive jurisdiction of the English Courts.

9. Contact:

9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@loyaltylion.com

9.2 If you want to raise a question to LoyaltyLion’s Data Representative, or other exercise your rights in respect of your personal data you may do so by:
– sending an email to our Data Representative at loyaltylion@datarep.com
– contacting our Data Representative via our online form at www.datarep.com/loyaltylion
– by mail to LoyaltyLion – DataRep, 3rd and 4th floor, Altmarkt 10 B/D, Dresden, 01067, Germany
– by mail for Swiss Data Subjects to LoyaltyLion – DataRep, Leutschenbachstrasse 95, ZURICH, 8050, Switzerland

Last updated: 01/02/2023