Careers at LoyaltyLion

Become a part of the team that are transforming the way customers shop online

Senior Customer Success Manager (US hours) London / remote

Please apply to with the subject "Senior Customer Success Manager (US hours) Application."

Apply now

LoyaltyLion is growing and we would love for you to join us

LoyaltyLion allows ecommerce stores to create their own online loyalty and engagement program. Traditional loyalty programs are boring and outdated. Our goal is to keep innovating and testing new concepts.

The key is to constantly surprise customers, and that's what we strive to do. Our completely customisable platform helps increase purchase frequency, improves customer retention and encourages referrals.

As a Senior Customer Success Manager you’ll provide strategic loyalty advice to our largest clients (don’t worry, we’ll train you :). You’ll advise them on their launch strategy and how to optimise their programs over time. You’ll also work on renewals. 

Most of our clients are US based, so we are looking for someone to work US hours. The exact hours are negotiable, but something like 5pm to midnight, would be brilliant. We are flexible with working arrangements (ie. working from home, working part of the day in the office and the rest at home). 

You’ll be joining a team of three who are all passionate about customer success. We currently have exceptionally high customer retention because of the care and time we invest into our client relationships. We’re never satisfied though and we want you to come with your own ideas on how to offer the best post sale customer experience. 

Some of the things you'll be doing:

  • Advising merchants on their loyalty launch strategy
  • Speaking with merchants on a quarterly basis to provide loyalty recommendations
  • Agreeing contract renewals
  • Answering adhoc questions
  • Coming up with innovative ways to delight clients

What we’re looking for:

Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed.  More about what we want:

  • Proven experience in account management - ideally in SaaS
  • Natural multi-tasker
  • Impeccable communication both written and verbal  
  • Professionalism in all areas of work
  • Ability to build rapport, especially in difficult situations
  • Desire to make your mark in a fast growth startup

What we offer:

  • Opportunity to join a fast growth startup early and at an exciting time - we have doubled the company size in the past six months
  • Flexible working arrangements
  • Autonomy -  we encourage this
  • Opportunity to make an impact - we’re a team of 20 so your efforts will make a visible change
  • Solid existing team
  • Warehouse office in central London with some great usual startup perks: free lunch Mondays, Beer Fridays, table football and the not so usual - HTC Vive - the best virtual reality in the world and an office favourite :)

Salary: £30k - £40k

Ready to be our next Senior Customer Success Manager (US hours)?

Please apply to with the subject "Senior Customer Success Manager (US hours) Application."

Apply now