Trustpilot is the world’s most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results. Using LoyaltyLion and Trustpilot together, you can use the reviews you collect to secure greater customer loyalty.
Consumer-generated media is proven to be more trusted by shoppers than brand-generated content. By reminding loyal customers that they can leave reviews, you can generate more content which potential customers will use to gain trust in your business.
The best way to remind loyal customers to leave reviews, is to remind them within post-purchase emails. Update your emails to alert customers to the fact that they’ll be helping a brand they love if they take the time to leave a review.
Prompt happy customers who have left reviews to refer their friends and family to your store in your emails. On average, 83% of customers are willing to refer after a positive experience yet only 29% actually do.
Use Trustpilot and LoyaltyLion to turn on referral prompt emails that are sent to all customers who leave a review. This is a great way to encourage your already loyal customers to become advocates on your behalf.