Sales Manager (SaaS / Tech) - LoyaltyLion


LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 6,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

Backed by Kennet, a SaaS-focused growth stage investor, with over $900 million under management and offices in Silicon Valley and London.

Role information

Here at LoyaltyLion we’re shaking up the way ecommerce retailers do business with our loyalty platform. We’ve grown from a company of 8 awesome people to 50 awesome people in the last three years and from 300 retailers using our platform to over 6000 today!

We have big plans for the next three years and we are scaling our commercial teams significantly, paving the way for a leader for our Account Executive team who can get to grips with our sales strategy for the team, and enable them to push more deals over the line than ever before.

You will be building out a team, and managing some fantastic team members that we already have. Strategically, you will own the alignment of the account executive team to our company goals, and roadmap. This means that you will work really closely with our Head Of Sales and the Outbound Sales Team Lead.

By joining LoyaltyLion’s sales team, you will become a loyalty expert, educating high-growth merchants on the value of customer retention and engagement. This is not a boiler-room sales floor: we collaborate, empower and celebrate each other’s successes (with a little healthy competition along the way!)

Some of the things you'll be doing:

  • Working with our Head Of People to hire the best people into your team, and giving them opportunities to grow through coaching and development
  • Motivating your team to hit, and exceed targets through smart incentives
  • You will be a big part of developing and refining our sales strategy
  • You will be an agent of continuous improvement, through KPI and goal setting, and identifying trends, bottlenecks and areas of optimisation
  • Working with all revenue teams to ensure an effective lead handover process
  • You will have complete ownership of a subset of KPI’s
  • You will be responsible for collecting and tracking buyer feedback and relaying back to the strategy and product teams

What we’re looking for:

  • Proven experience in sales leadership, you’ve hired into a sales team and have been directly responsible for, or a significant part of growing a sales team or channel
  • You’re someone who can troubleshoot when it comes to bottlenecks, low performance and blockers
  • You are able to workshop, lead training sessions and coach effectively – you know that these are important activities and high value for your team
  • You are able to engage with, incentivise, and motivate a team on a 1:1 and 1 to many basis
  • You have full sales cycle knowledge with opinions on sales methodologies, and sales techniques

What we offer:

LoyaltyLion has more than doubled in size in the last two years, and we’re on track to grow at the same rate over the next three years. We have the right product, momentum, and talent on our side to build something special in the eCommerce space, and you will be a pivotal part of our success.

We care about our people. We are building a company where talented people can thrive and produce their best work. You will be informed, and listened to in equal measure, and we are attentive to the needs of our people. We believe that the most successful people are happy in their working lives.

Throughout COVID-19 we are working remotely for the time being, although our regular office is located in Farringdon. We’re committed to supporting anyone that joins us mid-pandemic in a way that enables you to; onboard smoothly, integrate with teams and feel a part of the team. In addition to this we offer:

  • Be part of the the first 75 employees that drive the future growth
  • Join at a major inflection point – ecommerce is booming and with it the demand for loyalty software like LoyaltyLion
  • Brand new Macbook, magic keyboard and any other tech or equipment you need to do a great job
  • Remote working
  • Flexible working
  • 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year
  • Company days out and events (virtual for now)
  • Home office budget
  • Cycle scheme
  • WeWork All access and an office space (post lockdown).


We’re constantly reviewing our perks and benefits and are currently looking to introduce a new set of benefits for the ‘new way of working’ for the time being.


£60,000 – £70,000 per annum base + commission (£100,000+ OTE) + benefits

Connect with a Loyalty Analyst

Speak to a member of the team to find out how LoyaltyLion can help you drive customer loyalty and engagement.

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