Product Manager

London

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 10,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

Backed by Kennet, a SaaS-focused growth stage investor, with over $900 million under management and offices in Silicon Valley and London.

Role information

Here at LoyaltyLion, we want to make relationships the foundation of commerce.

We’re shaking up the way ecommerce retailers do business. We’ve grown from a company of 8 to more than 90 in the last three years and from 300 retailers using our platform to over 9,000 today!

We are seeking a commercially minded Product Manager, who prides themselves on their execution and ability to understand the needs of the customers. Our engineering department has doubled in the past three months and continues to grow so now we are investing in our product department. You’ll be joining in the first four so will be hands-on from day one and have the opportunity to make a significant impact.

You will be responsible for the entire product roadmap for a development team. You’ll work cross-functionally with Success, Sales, Marketing, and Partnerships to understand the business needs and build relationships with our customers. You’ll maintain product agility to deliver quick wins where needed and stay focused on long-term benefits when not. You’ll work directly with the Development and Design teams to understand what’s easy, what’s difficult, and ensure the product roadmap delivers high value and high return on effort.

You will have a lot of autonomy in your role and be given the tools and opportunities to succeed – how do we get there? Well, that’s down to you.

Some of the things you'll be doing:

  • Driving innovation and new product features to address user requests and product goals
  • Understanding and aligning yourself with our vision and defining actions for the team to work towards
  • Continuous improvement – you will look for ways proactively to make our product better
  • Keeping everyone informed – cross functional teams are going to listen to you about our plans and objectives and most importantly, how they can collaborate with you
  • Collecting data, internally and externally to make sound product direction decisions
  • Measuring the launch of new features and gathering data and feedback
  • Providing the development team with well written, and comprehensive user stories
  • Working with the development team and encouraging creativity in solving the challenges we face
  • Managing the product go-to-market plan, from plan to execution involving all aspects of the product and marketing model

What we’re looking for:

  • Someone who’s innovative – with clout to back it up. We’re award winning because of our ability to innovate and differentiate through our product
  • Juggling conflicting priorities and stakeholders – you should be very good at this
  • Autonomous and independent, but also teachable
  • Similar experience as a Product Manager is essential
  • Process driven and creative in your approach

What we offer:

We are currently operating on a hybrid model, with a mix of home and office-based work from our new HQ on Fleet Street!

In addition to this we offer:

  • Be part of the first 100 employees that drive the future growth
  • Join at a major inflection point – eCommerce is booming and with it the demand for loyalty software like LoyaltyLion
  • Macbook, magic keyboard, and any other tech or equipment you need to do a great job
  • Remote and flexible working
  • 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year
  • Company days out and events, and team socials
  • Home office budget
  • Cycle scheme
  • Employee Assistance Program
  • Private medical insurance

Connect with a Loyalty Analyst

Speak to a member of the team to find out how LoyaltyLion can help you drive customer loyalty and engagement.

Talk to us