Product Manager

London

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 4,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

Role information

Thinking like an end user; that’s what you’re good at doing. Here you will have the opportunity to do exactly that with our product that is shaking up the way ecommerce retailers do business.

As our new Product Manager you will develop a deep understanding of LoyaltyLion, our product and our market. You’re going to be developing a product road map, working cross functionally with our Sales, Marketing, Customer Success and Partnership teams. These are all pretty small teams, in fact, we’re a pretty small team overall. Because of this you’re going to have the opportunity to make a really tangible impact.

Maintaining product agility and delivering quick wins, as well as long term successes, you’re going to work directly with the design and development teams to understand what’s easy, what’s difficult and you’re going to be the owner of a product roadmap that delivers high value and high return on effort.

This position is standalone, comes with a high degree of influence. Your stamp will be on our product roadmap! You will have a lot of autonomy in your role and be given the tools and opportunity to make this a success – how do we get there? Well that’s down to you.

Some of the things you'll be doing:

Here’s some of your day to day:

  • Driving innovation and new product features to address user requests and product goals
  • Understanding and aligning yourself with our vision and defining actions for the team to work towards
  • Continuous improvement – you will look for ways proactively to make our product better
  • Keeping everyone informed – cross functional teams are going to listen to you about our plans and objectives and most importantly, how they can collaborate with you
  • Collecting data, internally and externally to make sound product direction decisions
  • Measuring the launch of new features and gathering data and feedback
  • Providing the development team with well written, and comprehensive user stories
  • Working with the development team and encouraging creativity in solving the challenges we face
  • Managing the product go-to-market plan, from plan to execution involving all aspects of the product and marketing model

What we’re looking for:

Here’s what we would like to see:

  • Someone who’s innovative – with clout to back it up. We’re award winning because of our ability to innovate and differentiate through our product
  • Juggling conflicting priorities and stakeholders – you should be very good at this
  • Autonomous and independent, but also teachable
  • Similar experience as a Product Manager is essential
  • Process driven and creative in your approach

What we offer:

Why LoyaltyLion?

  • Structured career progression – we will lay the tracks for your own personal development
  • Brand new Macbook, magic keyboard and any other tech or equipment you need to do a great job
  • Work from home policy
  • Flexible working environment
  • Free breakfast and lunch on Mondays
  • 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year
  • Company days out (Crystal Maze and Axe Throwing to name a couple)
  • Fun working environment in a brand new office in Hatton Garden with a lovely roof terrace
  • Refreshments on tap and board games

Ready to find out more?

Speak to a member of the team to find out how you could use LoyaltyLion to drive customer loyalty and engagement.

Book a demo