LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spending. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.
Today LoyaltyLion works with over 10,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, driving growth through long-lasting customer relationships that go beyond price or logistics. Relationships built on emotional connections, aligned values and great customer experiences.
We’re a Deloitte Fast 50 company that recently raised $12.5m from Kennet, a SaaS-focused growth stage investor and we’ve grown from 40 to over 100 employees in the last year, and that’s just the beginning for us (we’ll be 150+ in 2022).
The Product team is growing at LoyaltyLion and we’re due to double in size this year. You will be joining at a key moment as we scale so will have the opportunity to help shape our future.
You’ll join a cross-functional team consisting of engineering and design professionals who you will partner with to solve our customers problems. You will be responsible for understanding the problems we want to solve, for who and why, and working with your team to identify and execute the best solution approach to achieve your objectives.
You’ll spend time engaging with our customers to understand their challenges and business context through activities such as interviews, surveys and feature request responses and you’ll leverage this feedback and research to support the direction of the product.
Partnering with key stakeholders across the organisation you will establish strong two-way communication flows enabling continuous alignment to the short term and long term product direction. As a member of the Product team, you will lean on your previous experience to contribute to our community of practice. You will propose improvements or alternative approaches based on what you have seen work previously or on newly acquired learning you think will be beneficial and want to put into practice.
We’re a small team in an exciting, fast growing, ambitious organisation. Product Managers at LoyaltyLion are expected to take end to end ownership of their product vertical operating across strategic (timeline: 1-3 years), operational (timeline: 1-3 months) and tactical (timeline: 1-3 sprints) levels considering the “why”, “how” and “what” for their domain.
We are currently operating on a hybrid model, with a mix of home and office-based work from our new HQ on Fleet Street!
In addition to this we offer: