Customer Success Manager - Onboarding


LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 10,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

Backed by Kennet, a SaaS-focused growth stage investor, with over $900 million under management and offices in Silicon Valley and London.

Role information

Here at LoyaltyLion we’re shaking up the way ecommerce retailers do business. We’ve grown from a company of 8 to more than 90 in the last three years and 300 retailers using our platform to over 10,000 today! We have also recently been recognised as one of the fastest growing startups in the country after included in the Deloitte Fast 50!

We exist to help ecommerce retailers succeed. You will be working with our merchants on their loyalty strategy and launching their loyalty program using our platform, and calibrating things just right so that their customers feel valued and so they can start seeing a tangible ROI from their loyalty program from day one.

Just as LoyaltyLion is a platform for our customers to succeed, we want to be your platform for success, too. Here you will have opportunities to grow, real career development and you will have a tangible impact on our company and product. There’s also a host of other benefits outlined below!

Some of the things you'll be doing:

  • Advising merchants on their loyalty launch strategy (don’t worry we will train you)
  • On-boarding customers onto our platform in order to properly calibrate their loyalty program and give them a fantastic post sales experience
  • Supporting on-boarding projects and wider Customer Success initiatives
  • Working cross-functionally with other teams to better align yourself with specific customers needs and wants
  • Using data to make great recommendations to our merchants when it comes to their loyalty program

What we’re looking for:

  • 1-2 years in a similar Customer Success or Professional Services Role
  • Analytical mind – you’ll be advising on the points and rewards to give to each loyalty program and customer loyalty in general
  • Impeccable written English
  • Ability to build rapport, especially in difficult situations
  • Desire to make your mark in a fast-growth startup

What we offer:

We are currently operating on a hybrid model, with a mix of home and office-based work from our new HQ on Fleet Street!

In addition to this we offer:

  • Be part of the first 100 employees that drive the future growth
  • Join at a major inflection point – eCommerce is booming and with it the demand for loyalty software like LoyaltyLion
  • Macbook, magic keyboard, and any other tech or equipment you need to do a great job
  • Remote and flexible working
  • 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year
  • Company days out and events, and team socials
  • Home office budget
  • Cycle scheme
  • Employee Assistance Program
  • Private medical insurance

Salary: £30,000 – 40,000 dependent on experience.

Connect with a Loyalty Analyst

Speak to a member of the team to find out how LoyaltyLion can help you drive customer loyalty and engagement.

Talk to us