LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.
Today LoyaltyLion works with over 6,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.
Backed by Kennet, a SaaS-focused growth stage investor, with over $900 million under management and offices in Silicon Valley and London.
Here at LoyaltyLion we want to make relationships the foundation of commerce.
We’re shaking up the way ecommerce retailers do business. We’ve grown from a company of 8 to over 60 in the last three years and from 300 retailers using our platform to over 7,000 today!
As our new Onboarding Stream Lead you will own a pivotal part of the customer journey here at LoyaltyLion. You will love this role if you’re obsessed with customers, and giving them the best first impression of who we are.
In the Customer Success team, you are the CEO of your own world; you won’t be able to solve every problem alone, but you will act as an owner of your work, and know when to ask for help. We learn far more from our mistakes than from winning; the CS culture is built on sharing learnings, taking opportunities to self-educate, and having a bias towards action. Get on, get stuff done, and have your team behind you all the way.
You will work closely with the Director of Customer Success to grow and improve the Onboarding Team and the Success function as a whole as we scale rapidly in 2021 and build a best in class onboarding team.
Throughout COVID-19 we are working remotely for the time being, although our regular office is located in Farringdon. We’re committed to supporting anyone that joins us mid-pandemic in a way that enables you to; onboard smoothly, integrate with teams and feel a part of the team. In addition to this we offer:
We’re constantly reviewing our perks and benefits and are currently looking to introduce a new set of benefits for the ‘new way of working’ for the time being.
£45000 – £55000 per annum + benefits