Customer Success Graduate

London

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 4,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

Role information

Join us as our next graduate in Customer Success and you will be joining a team that loves to surprise and delight our customers constantly!

This love of delighting our customers and the time that we invest in them are the reasons that we have achieved a 97% renewal rate in 2018. Our customers love our platform and the service that we provide, and with you we can make that service even better!

We’ve grown from 300 – 4000+ customers in the last two years, and LoyaltyLion has grown from 8 people to 28 in that time. We’re showing no signs of slowing down, and this year we’re going to grow even more. This is a perfect opportunity to join a growing company and for you to grow with us.

Some of the things you'll be doing:

  • Engaging with our clients over email to answer their queries
  • Writing clear and informative help documentation
  • Providing product feature recommendations based on client feedback
  • Assisting clients during their setup phase
  • Supporting senior team members with webinars

What we’re looking for:

  • Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed.
  • Impeccable written English
  • Desire to make your mark in a fast growth startup
  • Willingness to learn
  • Someone interested in developing their career with us

What we offer:

  • Brand new Macbook, magic keyboard and any other tech or equipment you need to do a great job.
  • Free breakfast and lunch on Mondays.
  • One work from home day per week.
  • Flexible working environment.
  • 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year.
  • Structured career progression – we will lay the tracks for your own personal development.
  • Company days out (crazy golf and axe throwing to name a couple)
  • Fun working environment in a brand new office in Hatton Garden with a lovely roof terrace.
  • Beer on tap and board games!

Salary: £22,000 – 25,000 per annum

Ready to find out more?

Speak to a member of the team to find out how you could use LoyaltyLion to drive customer loyalty and engagement.

Book a demo