Customer Success Executive (Graduate/Entry-Level)

London

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today LoyaltyLion works with over 6,000 fast-growth ecommerce retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. One that makes customers feel valued, rather than like they are just another number.

Role information

Here at LoyaltyLion we’re shaking up the way ecommerce retailers do business. We’ve grown from a company of 8 to more than 60 in the last two years and 300 retailers using our platform to over 10,000 today! We have also recently been recognised as one of the fastest growing startups in the country after included in the Deloitte Fast 50!

Whether you’re a recent graduate or looking to switch it up and get started in Customer Success, this is a great starting point. Your career will take shape with us through structured training and career progression. We have a framework that gives you real opportunities for professional growth, and you will be supported by people who have been sat where you are, reading this job ad (and not that long ago, either!).

Right now we’re working from home, and when we’re not we have a beautiful office space close to Farringdon station. One of the benefits of being a tech company that was used to home working prior to the lockdown, is that we are in a really good position to support newcomers remotely.

Some of the things you'll be doing:

You will be the first point of contact for a wide variety of merchants (some truly weird and wonderful!) and will have the opportunity to shape our customer journey and support projects that have a direct impact on our customer experience. Some of your day might be spent:

  • Engaging with our merchants (primarily written communication) to answer their queries. In many cases you’ll be the merchants first/main point of communication at LoyaltyLion
  • Writing clear and informative help documentation
  • Providing product feature recommendations based on client feedback
  • Liaising closely with our development team to resolve bugs/merchant issues
  • Supporting senior team members with webinars, Onboarding merchants onto our platform and wider customer success projects (recording ‘product tours’, helping to promote new product features, generating more customer reviews of our platform etc.)

What we’re looking for:

Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed. As well as:

  • Great level of written English
  • Desire to make your mark in a fast growth startup
  • An interest in technology and ecommerce is a huge bonus!
  • An interest in technology or some knowledge/interest in ecommerce would be advantageous
  • Self-driven learner, you’re someone who seeks out learning opportunities proactively

What we offer:

Throughout COVID-19 we are working remotely for the time being, although our regular office is located in Farringdon. We’re committed to supporting anyone that joins us mid-pandemic in a way that enables you to; onboard smoothly, integrate with teams and feel a part of the team. In addition to this we offer:

  • Be part of the the first 75 employees that drive the future growth
  • Join at a major inflection point – ecommerce is booming and with it the demand for loyalty software like LoyaltyLion
  • Macbook, magic keyboard and any other tech or equipment you need to do a great job
  • Remote working
  • Flexible working
  • 25 days holiday + bank holidays + carry 13 days holiday over into the next holiday year
  • Company days out and events (virtual for now)
  • Home office budget
  • Cycle scheme
  • Employee Assistance Program
  • Private medical insurance
  • WeWork All access and access to an office space throughout COVID

We’re constantly reviewing our perks and benefits and are currently looking to introduce a new set of benefits for the ‘new way of working’ for the time being.

 

Starting salary: £25,000 per annum + benefits

 

Sophie's experience

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