As a part of our commitment to our merchants, we’re always working hard to integrate with your favourite marketing tools and technologies.
This month we’re excited to share our new integration with Re:amaze and our new, API update.
54% of shoppers have higher expectations for customer service than they did a year ago. This is why we got to work integrating our platform with Re:amaze – the advanced customer service and helpdesk platform for ecommerce stores.
You can now use Re:amaze and LoyaltyLion together to incorporate your customers’ loyalty data into customer support processes. And to give rewards or points manually during conversations with customers. Here’s how.
The first step is to empower your customer service team. 72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” By integrating Re:amaze with LoyaltyLion, you can now access your customers’ loyalty data and see their individual buying and engagement patterns. You can then use that loyalty information in your live chat to deliver exclusive customer service and exceed customer expectations.
You can also award points directly within conversations. So, if one of your shoppers is asking you about their order status, and you see that the order is delayed, you can automatically provide them with bonus points to apologize for the delay.
With LoyaltyLion’s new API update, you can now collect more information on how your customers’ points have changed over time and the reasons why. The new API shows all the point changes and all the associated rewards and rules within one transaction. As a result, you can gain more insights about your customers and deliver more exclusive experiences.
Find out more about the new API and collect more data about your customers.
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